Shipping & Return Policy

Shipping Policy

1. Order Processing

• All orders are processed within 2–4 business days after confirmation.

• Orders placed on weekends or holidays will be processed on the next working day.

2. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout or communicated during order confirmation.

• Bulk/large orders may have customised shipping rates.

3. Delivery Timeline

• Delivery typically takes 5–10 business days, depending on location and product availability.

• Remote locations may require additional time.

4. Order Tracking

• Once shipped, customers will receive tracking details (where available) via email or phone.

• For assistance, contact us at marketing@utturkars.com or +91 7391074620.

5. Delivery Issues

If an order is delayed, damaged, or lost in transit, we will coordinate with the courier partner to resolve the issue promptly.

Return & Replacement Policy

1. Eligibility for Returns

Returns or replacements are accepted only if:

• The product received is damaged, defective, or incorrect

• A return request is raised within 3 days of delivery

• The product is unused and in original packaging

• Proof of purchase and unboxing video/photos are provided (for verification)

2. Non-Returnable Items

The following cannot be returned:

• Products damaged due to incorrect installation

• Items showing signs of use or wear

• Customised, cut-to-size, or modified items

• Clearance or sale items (unless damaged/defective)

3. Return Process

To request a return:

1. Email marketing@utturkars.com or call +91 7391074620

2. Share order details, issue description, and supporting images/videos

3. Our team will inspect the claim and provide further steps

4. Replacement / Refund

• Approved returns will receive either a replacement or store credit/refund, based on product availability.

• Refunds may take 7–10 business days after approval.

5. Pick-Up & Return Shipping

• For approved defective/damaged items, UWC will arrange pickup or cover return shipping.

• For unapproved or non-defective returns (if applicable), shipping charges may apply.

6. Contact Us

For assistance with shipping, returns, or order-related concerns:

Utturkars Wood Culture
S.No.43/45, Plot No.42,
Parvati Industrial Estate, Pune–Satara Road,
Pune, Maharashtra – 411009
📞 +91 7391074620
📩 marketing@utturkars.com